Skip to content

Privacy Policy

This Privacy Policy applies wherever you or your organisation is established.

This document can be printed for reference by using the print command in the settings of any browser.

Controller and Contact Details

Owner and Data Controller
Finobo Ltd (trading as Vidos), company number 11287252, registered office 5th Floor, 167-169 Great Portland Street, London, England, W1W 5PF

Owner contact email: privacy@vidos.id

Supervisory authority: You have the right to lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).

For Users of Our Verification Service

This section applies when you interact directly with Vidos through QR codes or verification requests.

How We Process Your Verification Data

When you scan a QR code or receive a verification request:

  1. What happens: We verify the authenticity of your digital credentials (such as driving licenses or other identity documents) at the request of the organization you're dealing with.
  2. Data we process: Only the specific attributes the organization has requested (e.g., age verification, license validity).
  3. Why we process it: To confirm your identity or attributes for the specific transaction you're completing.
  4. Third parties involved:
    • The requesting organization receives only the verified attributes they need
    • We may check credentials against issuer databases for validity
    • Fraud prevention checks may be performed where required
  5. Your confirmation: By proceeding with the verification, you confirm you understand this data sharing. We record when you provided this confirmation.
  6. If you decline: You can choose not to proceed with digital verification. The organization may offer alternative verification methods.
  7. Withdrawing consent: You can withdraw consent by contacting us at privacy@vidos.id. This may affect your ability to use services requiring verification.

Policy summary

Personal Data processed for the following purposes and using the following services:

Analytics

  • Umami Cloud
    • Personal Data: Usage Data

Contacting the User

  • Contact form
    • Personal Data: various types of Data

Displaying content from external platforms

  • YouTube video widget
    • Personal Data: Usage Data

Identity Verification Services

  • Vidos Verification Service
    • Personal Data: Identity attributes as requested by relying parties; verification timestamps; consent records

Managing contacts and sending messages

  • Brevo
    • Personal Data: email address; first name; last name; various types of Data

Platform services and hosting

  • Cloudflare
    • Personal Data: IP address; Usage Data; various types of Data

Traffic optimisation and distribution

  • Amazon CloudFront
    • Personal Data: browser information; city; country; county; device information; geography/region; IP address; latitude (of city); longitude (of city); metro area; operating systems; state; Usage Data; ZIP/Postal code

Full policy

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Usage Data; Trackers; various types of Data; name; email address; phone number; IP address; device information; browser information; operating systems; city; ZIP/Postal code; state; county; country; latitude (of city); longitude (of city); metro area; geography/region.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Subprocessors

We engage certain third-party processors ("subprocessors") to assist with providing our services. The current list of subprocessors, including their locations and purposes, is maintained at https://vidos.id/subprocessors.

We will inform you if we intend to replace a subprocessor or engage other subprocessors by updating the list at least 30 days prior to appointing a new subprocessor. It is your responsibility to monitor the list of subprocessors. If you object to the appointment of a new subprocessor you must inform us in writing at least 14 days prior to the date on which the subprocessor will be appointed. If we cannot agree on a resolution to your objection, you may terminate your agreement with us on written notice.

All subprocessors are bound by written contracts containing data protection clauses equivalent to those imposed on us under applicable data protection legislation. We remain fully liable for the performance of any subprocessor's obligations.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

International Data Transfers

We host and process all personal data on servers located within the EEA. Where personal data is transferred outside the United Kingdom we rely on:

  • the International Data Transfer Agreement ("IDTA") or the UK Addendum to the SCCs; or
  • an adequacy regulation under section 17A of the Data Protection Act 2018.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Analytics, Platform services and hosting, Displaying content from external platforms, Contacting the User, Traffic optimisation and distribution, Managing contacts and sending messages, and Identity verification services for relying party organizations.

For specific information about the Personal Data used for each purpose, the User may refer to the section "Detailed information on the processing of Personal Data".

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Umami Cloud (Umami Software, Inc.) Umami Cloud is a cookieless analytics service provided by Umami Software, Inc. that gives the Owner insight into the use of this Website without using cookies or identifying Users. The Owner uses the EU region of Umami Cloud. Users whose browser sends a Do Not Track signal are not recorded.

Personal Data processed: Usage Data. Place of processing: European Union – Privacy Policy.

Contacting the User

Contact form (this Website) By filling in the contact form with their Data, the User authorises this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form's header.

Personal Data processed: various types of Data.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.

YouTube video widget (Google Ireland Limited) YouTube is a video content visualisation service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages. The videos are served from youtube-nocookie.com and load only when the User presses play.

Personal Data processed: Usage Data. Place of processing: Ireland – Privacy Policy.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

Brevo (Sendinblue SAS) Brevo is an email address management and message sending service provided by Sendinblue SAS. The Owner uses it to receive a notification email when a form on this Website is submitted and to keep the list of newsletter subscribers.

Personal Data processed: email address; first name; last name; various types of Data as entered in the form. Place of processing: European Union – Privacy Policy.

Platform services and hosting

These services have the purpose of hosting and running key components of this Website, therefore allowing the provision of this Website from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

Cloudflare (Cloudflare, Inc.) Cloudflare is a platform provided by Cloudflare, Inc. that allows the Owner to host and run this Website, handle the forms on this Website and store form submissions and downloadable files.

Personal Data processed: IP address; Usage Data; various types of Data as entered in the forms. Place of processing: Western Europe (stored form submissions and files) and Cloudflare's global network – Privacy Policy.

Traffic optimisation and distribution

This type of service allows this Website to distribute their content using servers located across different countries and to optimise their performance. Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Website and the User's browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

Amazon CloudFront (Amazon Web Services, Inc.) Amazon CloudFront is a traffic optimisation and distribution service provided by Amazon Web Services, Inc.

Personal Data processed: browser information; city; country; county; device information; geography/region; IP address; latitude (of city); longitude (of city); metro area; operating systems; state; Usage Data; ZIP/Postal code. Place of processing: Ireland – Privacy Policy.

Identity Verification Services

Vidos Verification Service This service verifies digital credentials at the request of organizations you interact with. We process only the specific attributes needed for each transaction.

Personal Data processed: Identity attributes from digital credentials; verification timestamps; consent confirmations. Place of processing: United Kingdom Legal basis: Contract performance and consent

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes.
  • provision of Data is necessary for the performance of a contract with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

The rights of Users based on the UK General Data Protection Regulation (UK GDPR)

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the United Kingdom or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users' request, the Owner will inform them about those recipients.

Further information about retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner's legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

Additional information about Data collection and processing

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

This Website uses Trackers. Below is detailed information about the cookies and tracking technologies we use:

What are Cookies and Trackers?

Cookies are small sets of data stored in the User's browser.

Trackers indicate any technology - e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User's device.

Cookies and Trackers used by this Website

This Website uses Cookies and Trackers for the following purposes:

Analytics and Performance

  • Umami Cloud: Cookieless analytics to understand website usage without identifying individual users. Sets no cookies and stores nothing on the User's device.

External Content and Services

  • YouTube video widget: Shows embedded videos from youtube-nocookie.com; it loads, and may set cookies, only when you press play.
  • Amazon CloudFront: Content delivery network that may collect geographic and device information for optimization.

Website Functionality

  • Cloudflare: Website hosting and form handling platform that may set functional cookies for proper site operation.

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block all cookies
  • Block third-party cookies
  • Clear cookies when you close your browser

Note that blocking certain cookies may impact website functionality.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

United Kingdom (or UK)

Unless otherwise specified, all references made within this document to the United Kingdom include England, Wales, Scotland, and Northern Ireland.

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User's device.

This privacy policy relates solely to this Website, if not stated otherwise within this document.

Governing Law and Jurisdiction

This Policy is governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Latest update: 7 October 2026