Our new ISO 9001:2015 certification specifically covers "The facilitation of the provision of the Vidos product providing online verifiable identity services globally." In practical terms, this means all our core services now operate under internationally recognised quality management standards:
The certification process required us to document, review, and standardise how we deliver these services. It's been a thorough examination of our operations, from how we handle customer feedback to how we manage service improvements.
When you're verifying digital credentials, consistency matters. A verification service that works perfectly 95% of the time isn't good enough when the other 5% could mean failed customer onboarding, compliance issues, or blocked transactions.
ISO 9001 certification means we've implemented:
These are basic operational practices, and they should exist in every business. But having them certified means external auditors have verified they exist, they work, and we follow them consistently, giving our customers peace of mind when selecting Vidos to run their verification infrastructure.
ISO 9001:2015 adds to our existing certifications:
Covers our security controls, data protection, and risk management processes
Validates our defences against common cyber threats
Ensures consistent service delivery and continuous improvement
Each certification serves a different purpose. ISO 27001 tells you we handle data securely. Cyber Essentials confirms we protect against attacks. ISO 9001 shows we deliver services consistently and improve them systematically.
If Quality management sounds abstract, here's what it means for day-to-day operations:
When a client reports an issue, it follows a defined path. It's logged, categorised, assigned to the right team, and tracked through resolution. We analyse patterns in these reports to identify systematic improvements.
When we release updates to our services, they follow standardised deployment procedures. Testing protocols, rollback plans, and communication processes are all defined and followed.
When we onboard new enterprise clients, they experience the same high-quality integration process, with consistent documentation, support, and timelines.
With eIDAS 2.0 deadlines approaching (December 2026 for Member States and public sector, December 2027 for in-scope private sector), organisations need verification infrastructure they can depend on. Our ISO 9001 certification provides additional assurance that our services will perform reliably as transaction volumes increase and use cases expand.
The certification also helps with procurement and compliance teams who need to demonstrate proper vendor due diligence. Having internationally recognised standards makes those conversations more straightforward.
This certification marks an important step in our growth as a company. It validates the processes we've built and gives us a framework for maintaining quality as we scale. But certifications are only as good as the daily practices behind them.
Our team has worked hard to achieve this standard, and we're committed to maintaining it. That means regular audits, continuous monitoring, and genuine attention to customer feedback.
As digital identity requirements evolve and new standards emerge, our quality management systems help ensure we can adapt without compromising reliability. Whether you're implementing mobile driving licences, preparing for regulatory changes, or modernising verification processes, you need infrastructure that works consistently.
If you're evaluating identity verification infrastructure or preparing for digital identity transformation, we'd welcome the opportunity to discuss how our certified services can support your requirements.
Visit our security and compliance centre to learn more about our security and quality commitments.
